Epakira Return Policy: Easy & Hassle-Free Returns

Return Policy
To request a return, select the item you want to send back from your recent purchases above, or use the button below. You can also start a return request from your Purchases in My epakira

How the seller may respond to your request

The seller has 3 business days to get back to you. How they can respond depends on the reason for your return:

You changed your mind about an item

Your item didn't match the listing, or it arrived faulty or damaged

When the seller replies, we'll send you an email with details of the next steps. You can also check the progress of your return request at any time.

Send the item back

When your return request is accepted, we'll send an email to your Messages with the subject "Send the item back". Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process.

Get your refund

Most sellers refund as soon as they get the item back. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask ePakira to step in and help.

Refunds go back to your original payment method and are typically available within 3-5 business days.

Get help from epakira

Most of the time if you have an issue with a purchase the seller will be able to solve it for you. However, we're here to help.