Prescriptive Contact Center Analytics for Customer Service with Dataplatr

Prescriptive analytics is the advanced form of analytics which plays a pivotal role in providing the businesses with deeper insights into data and suggest measures for achieving optimal outcome to organisations for being proactive and stay ahead in the competition. We at Dataplatr as contact center analytics experts, enable our partners to be competitive enough to handle the future customer service challenges.
Advanced Prescriptive Call Analytics:
Dataplatr as a call centre analytics solution provider integrates data from various sources and our ability to leverage advanced ML algorithms, AI capabilities, Business rules engine and optimization techniques to develop prescriptive analytics model which enables organizations to process complex datasets into actionable recommendations and suggest businesses with the best course of action.
Dataplatrs call centre metrics analytics and reporting capability utilises the automation tools to analyse various use case scenarios in the simulated environment and evaluate the potential outcome of different strategies for each use case and suggests the best alternative available for businesses to capitalise upon.
The Strategic Benefits:
Dataplatr’s ability to create interactive dashboards with the help of our prescriptive models helps our clients to easily get a grasp of the things that are happening without requiring much technical expertise. Also, our ability to provide customised prescriptive analytic insights that are in line with the organisational goals benefits the business which can result in
● Operational benefits like improved First-Call Resolution (FCR) Rates, Reduced Average Handling Time, increased Agent Productivity & Optimized Staffing and Scheduling
● Customer Experience Benefits like Enhanced Customer Satisfaction (CSAT), Increased Net Promoter Score (NPS), Improved Customer Retention & Proactive Support
● Strategic Benefits like Data-Driven Decision-Making, Competitive Advantage, Revenue Growth & Cost Reduction
Organisations can benefit from the integrated approach of combining the descriptive, diagnostic, predictive, and prescriptive analytics that enables organisations to create a comprehensive, data-driven customer service strategy that can foster competitiveness.