Implementing self-service tech is an ongoing journey, not a destination, just like a merry-go-round.
It's more critical than ever in the age of tech-savvy workers and digital natives. By addressing the barriers to self-service and increasing user adoption slowly but surely, you'll begin to see the true advantages of self-service: quicker, higher quality tech support throughout your organization with best support across all functions.
Some of these key issues are:
1. Lack of User Adoption
2. Making the Resources Discoverable
3. Maintaining Up-to-date Content
4. Providing Meaningful and Crisp Information
5. Monitoring and Analyzing Usage
6. Managing Feedback
Top issues in implementing a self-help software or platform can be avoided with careful planning and implementation.