As a small business, non-paying customers can be disappointing, frustrating, even infuriating. You’re thinking: I provided a product or service, I deserve to get paid! Why aren’t they paying?! Asking for money is an awkward enough part of the job before payments start going to arrears.
In order to get your debt recovered, it’s worth understanding the mindset of a debtor. Understanding 5 common debtor personas will help you make the most of your debt collection software.